We hope you find an answer to your question.
If you still need help, contact our customer service team by email at firstname.lastname@example.org or by phone in Finnish at +358 40 147 5466 (UTC+3 10AM – 4PM Mon-Fri, closed on weekends and public holidays).
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
All major credit cards eg VISA, Master Card (via Stripe)
Apple Pay (via Stripe)
Discover (via Stripe)
American Express (via Stripe)
Venmo (via PayPal
All payments are done on a secure page and we do not store your card details nor share your information with any third parties.
CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?
All our prices are in € [Euro] but you can pay in any currency. Your Bank/PayPal/Stripe will deduct the amount equal to your order-total, all automatically.
DO YOU SHIP WORLDWIDE?
Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely.
DO YOU SELL GIFT CARDS?
Yes we do have digital giftcards - these are available in €25, €50, €100 & €250 denominations. These can only be used in the Morbid North Apparel Store at www.morbidnorth.com.
WHEN WILL MY ORDER BE SHIPPED?
All out products are printed on demand and we aim to dispatch your order within 1-5 days after receiving your order. However, during busy times it might take up to 6-10 working days to process your order.
HOW LONG DOES THE DELIVERY TAKE?
Shipping time depends on your location. In USA and EU all products are estimated to arrive in 5-20 days after they are printed. However, the shipping times are estimates only, and sometimes delays may occur. We are not responsible for any delays once your order has been picked up from our warehouse by the carries.
CAN I RETURN AN ITEM?
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. We do not refund orders for buyer’s remorse. Cases of ordering wrong size are solved case by case.
How do I return or exchange an item?
You will find the return form and return instructions in the envelope inside your package.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. Customer will be liable for reshipment costs once we have confirmed an updated address.
Unclaimed - Shipments that go unclaimed are returned to our facility and customer will be liable for the cost of a reshipment to the customer.
Returned by Customer - Customer should always contact email@example.com before returning any orders. We do not refund orders for buyer’s remorse. Cases of ordering wrong size are solved case by case.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Morbid North and Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Our return address is:
Printful Inc. 11025 Westlake Drive, Charlotte, NC 28273
Printful Inc. Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026
Make sure you are sending your return to the above address. You can find the return address from you shipment. We are unable to process your return if it is sent to the wrong address.
IS RETURNING FREE?
Yes, returning is free.
HOW LONG I RECEIVE MY REFUND?
It might take up to two weeks for your return to reach us. Once your return is processed at our warehouse, we will contact you to notify about the received return. Please allow a few bank days after this for the refund to show on your account.
HOW DO I FIND MY SIZE?
All products have size guides included AND you may contact us at firstname.lastname@example.org. If you need further assistance. We hope we can help you find the right size at first try, to lessen the ecological impact of the returns freight.
WHERE ARE MORBID NORTH PRODUCTS MADE?
We aim to be as ethical as possible and all of our products are designed in Finland. Clothing themselves are made by different brands like American Apparel, Bella + Canvas, Gildan, Champion and Anvil. All clothing are printed and shipped by Printful Inc.
If you couldn’t find the answer to your question here, don’t hesitate to contact our customers service. Happy shopping!