These are our terms of service. Please read carefully.
These terms and conditions (“Terms”) govern the use of the Morbid North online store and all orders placed through it. By using the online store you accept these Terms and agree to follow them.
The online store is primarily targeted for Finnish consumers. However companies and consumers abroad are, subject to certain restrictions, also able to use it. Please note that companies are not entitled to invoke rights based on Finnish consumer protection legislation.
To place an order you must meet the criteria set for ordering and give true and accurate information of yourself. You must be at least 18 years old to place an order in Morbid North online store.
You may submit an order either as a registered customer or without creating an account.
All orders must be placed online. We do not accept orders via phone or email.
We reserve the right to cancel placed orders. A binding order contract will only be formed when we send you an order confirmation confirming the availability and delivery time of your order.
For orders outside the USA or EU, the customer is responsible for any taxes and duties required by their own country.
Please note that all discount and promotion codes can be used only once and cannot be combined with other discounts or offers. Discount or promotion codes will not be deducted afterwards.
4. Payment terms
All prices shown in our online store are in euros.
Customers from non-EU countries are exempt from paying the Finnish VAT, but are responsible for possible customs, local VAT and similar expenses in their own country.
We use Stripe and Paypal as our external payment services providers.
In order to use Stripe payment method, you must have a personal Stripe account from which the transfer is done. More information about Stripe is available on the Stripe website.
In order to use PayPal payment method, you must have a personal PayPal account from which the transfer is done. More information about Paypal is available on the Paypal website.
5. Shipping and delivery time
Delivery time of our products depend on the product’s availability and the destination of the delivery. We reserve the right to deliver the orders in multiple deliveries.
Shipping fees depend on the chosen delivery method. For international deliveries your delivery options and costs are determined on your zip code and country.
You will be shown the available delivery methods and shipping fees before you check out.
Please note that we use external service providers for carrying out shippings.
Shipping in USA & EU
All orders in USA and EU are shipped with FedEx, Latvijas Pasts, DHL, USPS or dpd.
We use same carriers for all international orders outside USA and EU. We reserve the right to deliver the orders in multiple deliveries and this might affect on delivery times for certain items.
Please note that all delivery times are estimates based on average delivery times from our shipping partners, and we cannot guarantee delivery within the estimated time. We are not responsible for any delivery delay. Weekends and holidays are not included in the delivery days.
6. Return policy
Consumers have the right to cancel their order placed through the online store and return the product within 30 days of receiving of the order. Please note that the return policy does not apply to custom made or tailored products, or for sealed products if the seal has been broken.
The returned product must be unused and capable of being resold / gifted to charity. The product must be packaged either in its original packaging or in a similar manner.
Please contact our customers service when returning your order.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.
Wrong Address - If customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. Customer will be liable for reshipment costs once we have confirmed an updated address.
Unclaimed - Shipments that go unclaimed are returned to our facility and customer will be liable for the cost of a reshipment to the customer.
Returned by Customer - Customer should always contact firstname.lastname@example.org before returning any orders. We do not refund orders for buyer’s remorse. Cases of ordering wrong size are solved case by case.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Morbid North and Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
We are not responsible for delays or damages due to any obstacle beyond our influence. These type of force majeure situations include unusual natural phenomena, disturbances in transportations, and strikes or trade or export prohibitions.
We are also not responsible for any disturbances, interruptions or downtime of the online store.
These terms do not limit Morbid North’s liability under applicable consumer protection laws, such as liability for defects.
The customer must give notice of a defect of an item within a reasonable time from detecting the defect, however, preferably no later than within two months.
Morbid North is not responsible for any consequential or indirect damage. Our aggregate maximum liability for damages shall be limited to 100% of the purchase price.
8. Intellectual property rights to the content of the online store
The content of Morbid North online store, including pictures, videos, texts, product information, trademarks and charts are property of Morbid North and/or it’s partners or licensors. Unauthorized use or copying of the contents or material of the Morbid North online store is prohibited.
9. Personal data and data protection
10. Applicable law and disputes
These Terms are governed by the laws of Finland, excluding its provisions regarding choice of law.
Any disputes that cannot be solved by negotiations, shall be subject to the exclusive jurisdiction of the Finnish courts.
Consumers can also seek advice from the Finnish Consumer Advisory Services (Kuluttajaneuvonta) or contact the Finnish Consumer Dispute Board (Kuluttajariitalautakunta) for a recommendation.